One login for every client's support mail

PimiDesk is an email helpdesk with a separate workspace for each client. Every client keeps its own addresses, contacts and ticket history, and your team works them all from one account.

The week without it

One shared mailbox mixes every client's mail. A helpdesk account per client means a login per client and a bill per client. Someone answers the wrong customer from the wrong address.

A workspace per client

Tickets, conversations, contacts, addresses and tags in one workspace are invisible from another. You switch between them in the dashboard.

• Lite: 1 workspace, 2 members in each
• Pro: 2 workspaces, 5 members in each
• Business: 3 workspaces, 20 members in each

More clients than that? A workspace you are invited to does not count against your own limit. A client can hold their own plan and invite your team.

The client's own domain

Add the client's domain to their workspace, publish the DNS records the dashboard shows, and create [email protected]. Mail to it lands in that workspace, and replies go out from that address. The email pipeline guide covers forwarding and MX.

The right people on each client

Invite a teammate to one client's workspace or to several. People see only the workspaces they belong to. An owner manages settings, members and domains; a member answers mail and manages contacts.

When one person is a client's named contact, give them a personal inbox address. Its mail is private to them and stays out of the team queue.

One AI connection across clients

Connect Claude or ChatGPT once through the MCP server and tick the client workspaces it may use. Every action it takes names the workspace it is working in.

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