PimiDesk vs Freshdesk
Pick PimiDesk if a small team answers support by email for several products and wants one flat price. Pick Freshdesk if you want a free start, chat and phone from the same vendor, or a marketplace of integrations.
The rows that decide it
| PimiDesk | Freshdesk | |
|---|---|---|
| Starting price | $9 a month for 2 members | $19 per agent a month (Growth, billed annually) |
| How it is billed | A flat price per plan | Per agent |
| Free plan | None | Free for 1 to 2 agents for 6 months |
| Trial | 14 days, card at the start, replies only | 14 days of the Enterprise plan |
| Channels | Email only | Chat and voice are separate Freshworks products |
| API description | OpenAPI 3.1, 250+ operations | REST API documented; no public OpenAPI file found |
| API sign-in | Bearer tokens scoped to read, drafts only, or read and write | Basic Auth with an API key |
| Webhooks | 17 event types, signed, up to 5 attempts, with a delivery log | Not documented on the API page we read |
Where Freshdesk is the right pick
- You want to start for nothing. Freshdesk's free plan covers one or two agents for six months. PimiDesk has no free plan, and its trial needs a card.
- You need chat, phone or IT service desk. Freshworks sells those beside Freshdesk. PimiDesk handles email only.
- You want integrations you can switch on. Freshdesk has an app marketplace. With PimiDesk you connect things yourself through the API and webhooks.
- You have a large support team. PimiDesk's largest plan holds 20 members in a workspace.
Where PimiDesk is the right pick
- A small team, a flat bill. Two people pay $9 a month on Lite. On Freshdesk the same two pay $38 on Growth or $110 on Pro, once the free period ends.
- Several products, each on its own domain. One workspace takes mail for up to 5 domains on Lite, and replies go out from the address the customer wrote to.
- Tickets and plain mail in one place. An address can feed tickets, a shared inbox or one person's private inbox.
- You already work in an AI tool. Claude or ChatGPT can read the queue and draft replies through the MCP server, which has 40 tools, at the access level you set.
What each one costs
PimiDesk
- Lite: $9 a month. 1 workspace, and in each one 2 members, 20 email addresses and 5 domains.
- Pro: $29 a month. 2 workspaces, and in each one 5 members, 40 email addresses and 10 domains.
- Business: $79 a month. 3 workspaces, and in each one 20 members, 100 email addresses and 25 domains.
- Every plan has every feature. There is no free plan.
- A new subscription starts with a 14-day trial. You enter a card at Paddle checkout and are charged when the trial ends. During the trial a workspace can receive mail and reply to it, but cannot start a new thread.
Freshdesk
- Growth: $19 per agent, billed annually.
- Pro: $55 per agent, billed annually.
- Enterprise: $89 per agent, billed annually.
- Free: $0 for 1 to 2 agents for 6 months.
Freshdesk prices and features were read on its pricing page and its developer documentation. Last checked: April 2026. They may have changed since, so check the source before you decide.
Switching from Freshdesk
What moves. Your support address: point its mail at PimiDesk or forward it, and new mail arrives as tickets. Contacts can be created through the API. Canned responses and automation rules are set up again by hand.
What does not. Ticket history. PimiDesk has no importer, and a ticket created through the API is dated the day it is created. Automations run only when new mail opens a ticket or conversation, so a rule that fires on an update or on a timer has no match. Custom fields exist on contacts and organizations, not on tickets.
The practical route is to start fresh in PimiDesk and keep Freshdesk open to read until the old tickets stop mattering.
See if PimiDesk fits
14-day trial. Card needed, cancel anytime. The API reference is open to read before you sign up.