Planned, not released
The WordPress plugin for PimiDesk is not released yet
PimiDesk is an email helpdesk. Today a WordPress site connects to it through the REST API, with a few lines of PHP. A plugin that does it without code is planned.
Today
What works now, without the plugin
- A form that opens tickets. One API call from your form plugin's submission hook. The WordPress guide has the code.
- Support mail on your site's domain. Add the domain to PimiDesk and mail to
[email protected]becomes tickets. The email pipeline guide shows how. - News back to your site. Webhooks tell your site when a ticket is answered or closed.
Planned
What the plugin is planned to do
Two things, both still on paper. Either may change before release.
A ticket form, without code
Put a support form on any page. Each submission opens a ticket in your PimiDesk workspace, with the sender saved as a contact.
Site mail from your support address
Send the mail your site writes itself, such as password resets, through your PimiDesk address in place of an SMTP plugin.
Limits
What we will not promise
- Nothing to install today. The plugin is not in the WordPress plugin directory and there is no download.
- No date. We have not started building it, so we will not name one.
- No newsletters. PimiDesk is for support mail. Our terms do not allow bulk or marketing mail, and the plugin will not change that.