Bring the AI you already use to your support inbox
PimiDesk is an email helpdesk with an MCP server instead of a built-in AI. Connect Claude, ChatGPT or any MCP client, and decide whether it may read, draft or send.
14-day trial. Card needed, cancel anytime.
Read the ticket and the earlier ticket from Maya. Saved a reply as a draft.
Hi Maya, sorry about that. I can see two charges for the March invoice. We will refund the second one today, and it should reach your card in a few days.
Three levels of access. One of them can never send.
Read only
It can read tickets, conversations, contacts and summaries. It changes nothing.
Drafts only
It can also save draft replies, add internal notes, tag, set priority and assign. It can never send mail or change a status.
Read and write
It can also reply to customers and close tickets, as you. The tools tell it to show you the exact text first.
Start with drafts only. The assistant reads and types, and a person still presses Send.
One address, one sign-in, no token to copy
- 1
Add one URL
Paste the PimiDesk connector address into Claude, ChatGPT, Claude Code or another MCP client.
- 2
Sign in and choose
Your browser opens PimiDesk. Pick the access level and tick the workspaces it may see.
- 3
Ask it to work
“What is waiting on us?” “Draft replies to the three oldest tickets.” You send what you like.
The address, the client-by-client steps and the full tool list are in the MCP server guide. A client that cannot sign in can use a scoped API token instead.
The same queue your team sees
- 40 tools, shaped around support work. Find what needs attention, read a thread as plain text, draft, reply, tag, assign.
- A short summary on every thread. What the thread is about and where it stands, kept current by an assistant with write access. The next reader, human or AI, starts there. It is marked stale when a new message arrives.
- Drafts the whole team can see. A draft your assistant saved shows on the ticket for your teammates. It is flagged when the customer wrote again after it was saved.
- One connection per person. Each teammate signs in as themselves. Connected apps are listed on your API Tokens page and can be disconnected there.
What it does not do
- No built-in AI. PimiDesk has no model of its own and no AI add-on to pay for.
- Nothing goes to an AI unless you connect one. After that, your AI tool sees what it asks for in the workspaces you ticked, under that tool’s own terms.
- No sending from a drafts-only connection. Not by mistake and not by instruction. The server refuses the call.
The MCP server is on every plan and is not metered separately: see pricing. What a token or a connection can reach is on the security page.