Email helpdesk pricing
Every plan has every feature
PimiDesk is an email helpdesk priced by size, not by feature. Plans differ only in how many workspaces, members, email addresses and domains you get.
14-day trial. Card needed, cancel anytime.
Plans
Pick the size. Nothing else changes.
Lite
$9 / month
- 1 workspace
- 2 members per workspace
- 20 email addresses
- 5 email domains
Pro
$29 / month
- 2 workspaces
- 5 members per workspace
- 40 email addresses
- 10 email domains
Business
$79 / month
- 3 workspaces
- 20 members per workspace
- 100 email addresses
- 25 email domains
Prices are in US dollars. Billed monthly through Paddle. Cancel anytime.
Included
What every plan includes
- Tickets, a shared inbox and personal inboxes All three ways of handling mail.
- Your own domains Send and receive on your own domain, from Lite up.
- The full API 250+ endpoints. Everything the dashboard does is an API call.
- The MCP server 40 tools for the AI assistant you already use.
- Webhooks and automations 17 event types, signed. Neither is counted.
- SLA policies A first-response and a resolution target for each priority.
- Contacts without a count No limit on contacts, tickets or messages.
More on the AI connection and on security and data.
Limits
The limits to know before you buy
- There is no free plan. Teammates you invite join at no extra cost, up to your plan’s member count.
- Outgoing mail has an hourly and a daily cap per workspace. Mail over the cap is delayed and sent later, never dropped. PimiDesk is for support mail, not bulk mail.
- 100 tags and 100 canned responses per workspace. The same on every plan.
Billing questions
Is there a trial?
Yes, 14 days, once per customer. It starts at checkout, so a card is needed. During the trial a workspace can receive mail and reply to the people who wrote in, but cannot start a new thread. That lifts when the trial turns into a paid plan. Cancel during the trial and you are not charged.
How do I cancel?
From the billing page, at any time. The workspace keeps working until the end of the paid period, and you can undo it before then.
Can I change plan later?
Yes, from the billing page. The new plan and its limits apply as soon as you switch.
What happens if a payment fails?
Nothing at first. Paddle retries the charge and the workspace keeps working for 7 days. We email a warning 2 days before access is paused. Paying brings it back.
What happens when I reach a limit?
The extra member, address or domain is refused. Nothing already in the workspace is touched, and mail keeps flowing.