PimiDesk vs Zendesk
Pick PimiDesk if a small team answers support by email for several products and wants one flat price. Pick Zendesk if you need chat or phone, an app marketplace, or compliance certifications.
The rows that decide it
| PimiDesk | Zendesk | |
|---|---|---|
| Starting price | $9 a month for 2 members | $19 per agent a month (Support Team, billed annually) |
| How it is billed | A flat price per plan | Per agent |
| Trial | 14 days, card at the start, replies only | Gives Suite Professional features; length not stated on the pricing page |
| Channels | Email only | The Suite covers channels beyond email |
| Ready-made integrations | None. A REST API and webhooks | A public app marketplace |
| API description | OpenAPI 3.1, 250+ operations | A Postman collection; no public OpenAPI file found |
| Webhook signing | HMAC-SHA256 in X-GoPimi-Signature | HMAC-SHA256, base64, in X-Zendesk-Webhook-Signature |
| AI | None built in. Your own AI tool connects through an MCP server with 40 tools, on every plan | Copilot, a paid add-on per agent |
Where Zendesk is the right pick
- You need more than email. The Zendesk Suite covers other support channels in one subscription. PimiDesk has no chat widget, no phone channel and no help center.
- You want integrations you can switch on. Zendesk has an app marketplace. With PimiDesk you connect things yourself through the API and webhooks.
- Procurement asks for certifications. Zendesk publishes its compliance certifications on its trust site. PimiDesk has none.
- You have a large support team. PimiDesk's largest plan holds 20 members in a workspace.
Where PimiDesk is the right pick
- A small team, a flat bill. Two people pay $9 a month on Lite. On Zendesk the same two pay $38 on Support Team or $110 on Suite Team.
- Several products, each on its own domain. One workspace takes mail for up to 5 domains on Lite, and replies go out from the address the customer wrote to.
- Tickets and plain mail in one place. An address can feed tickets, a shared inbox or one person's private inbox.
- You already work in an AI tool. Claude or ChatGPT can read the queue and draft replies through the MCP server, at the access level you set.
What each one costs
PimiDesk
- Lite: $9 a month. 1 workspace, and in each one 2 members, 20 email addresses and 5 domains.
- Pro: $29 a month. 2 workspaces, and in each one 5 members, 40 email addresses and 10 domains.
- Business: $79 a month. 3 workspaces, and in each one 20 members, 100 email addresses and 25 domains.
- Every plan has every feature. There is no free plan.
- A new subscription starts with a 14-day trial. You enter a card at Paddle checkout and are charged when the trial ends. During the trial a workspace can receive mail and reply to it, but cannot start a new thread.
Zendesk
- Support Team: $19 per agent, billed annually.
- Suite Team: $55 per agent, billed annually.
- Suite Professional: $115 per agent, billed annually.
- Suite Enterprise: no published price.
- Add-ons are priced per agent: Copilot $50, Workforce Engagement $50, Contact Center $83.
Zendesk prices and features were read on its pricing page and its developer documentation. Last checked: 13 August 2026. They may have changed since, so check the source before you decide.
Switching from Zendesk
What moves. Your support address: point its mail at PimiDesk or forward it, and new mail arrives as tickets. Contacts can be created through the API. Macros become canned responses and triggers become automations, both set up again by hand.
What does not. Ticket history. PimiDesk has no importer, and a ticket created through the API is dated the day it is created. Automations run only when new mail opens a ticket or conversation, so a trigger that fires on an update has no match. Custom fields exist on contacts and organizations, not on tickets.
The practical route is to start fresh in PimiDesk and keep Zendesk open to read until the old tickets stop mattering.
See if PimiDesk fits
14-day trial. Card needed, cancel anytime. The API reference is open to read before you sign up.