PimiDesk vs Front
Pick PimiDesk if a small team wants tickets and a shared inbox for several products at one flat price. Pick Front if you need chat, SMS and social beside email, a knowledge base, or room for a large team.
The rows that decide it
| PimiDesk | Front | |
|---|---|---|
| Starting price | $9 a month for 2 members | $25 per seat a month (Starter, billed annually, up to 10 seats) |
| How it is billed | A flat price per plan, monthly only | Per seat. The listed prices are for annual billing |
| Trial | 14 days, card at the start, replies only | 14 days of Professional features, no credit card |
| Channels | Email, on your own domains | Starter: one channel type (email, Front Chat or SMS). Professional and up: many channels |
| Knowledge base | None | On every plan |
| How mail is organised | Each address feeds tickets (status, priority, SLA targets), the shared inbox, or one person's private inbox | Shared inboxes across channels, with rules and analytics |
| API rate limit | 120 requests a minute per user, on every plan | 50 a minute per company on Starter, 100 on Professional, 200 on Enterprise |
| AI | None built in. Your own AI tool connects through an MCP server with 40 tools, on every plan | Built-in AI to write, summarise and translate. An MCP server for your own AI tool. Copilot add-on at $20 per seat a month; Autopilot from $0.05 per conversation |
Where Front is the right pick
- You answer customers on more than email. Front's Professional plan puts chat, SMS and other channels in the same inboxes. PimiDesk works with email.
- You need a help center. Front includes a knowledge base on every plan. PimiDesk has none.
- You want to try it without a card. Front's trial needs no credit card. PimiDesk's trial takes a card at checkout.
- Your team is large. Front's Professional plan goes up to 50 seats, and Enterprise lists no cap. PimiDesk's largest plan has 20 members in a workspace.
- You want AI built in. Front writes, summarises and translates on its own, and sells Copilot and Autopilot on top. PimiDesk has no AI of its own.
Where PimiDesk is the right pick
- A small team, a flat bill. Two people pay $9 a month on Lite. On Front Starter, two seats are $50 a month, billed for the year. On Pro, 5 people pay $29 a month.
- Tickets and an inbox, side by side. Bug reports can be tickets with a status, a priority and SLA targets. Partner mail can stay plain email in the shared inbox. You choose per address.
- Several products, each on its own domain. One workspace takes mail for up to 5 domains on Lite. Customers get replies from the address they wrote to.
- You want it scriptable. The API has an OpenAPI 3.1 description with 250+ operations. Webhooks send 17 event types, each delivery signed. Your own AI tool can read the queue and draft replies through the MCP server, on every plan.
What each one costs
PimiDesk
- Lite: $9 a month. 1 workspace, and in each one 2 members, 20 email addresses and 5 domains.
- Pro: $29 a month. 2 workspaces, and in each one 5 members, 40 email addresses and 10 domains.
- Business: $79 a month. 3 workspaces, and in each one 20 members, 100 email addresses and 25 domains.
- Every plan has every feature. There is no free plan.
- A new subscription starts with a 14-day trial. You enter a card at Paddle checkout and are charged when the trial ends. During the trial a workspace can receive mail and reply to it, but cannot start a new thread.
Front
- Starter: $25 per seat, billed annually.
- Professional: $65 per seat, billed annually.
- Enterprise: $105 per seat, billed annually.
- Starter is for up to 10 seats, Professional for up to 50.
- The prices above are the annual ones. The page advertises 24% off for paying yearly; paying monthly costs more.
- Copilot is $20 per seat a month on Starter and Professional, and included on Enterprise.
Front prices and features were read on its pricing page and its developer documentation. Last checked: 22 October 2026. They may have changed since, so check the source before you decide.
Switching from Front
What moves. Your email addresses: point their mail at PimiDesk or forward it. For each one, choose tickets, the shared inbox or a person's inbox. Contacts can be created through the API. Message templates become canned responses, set up again by hand.
What does not. Conversation history. PimiDesk has no importer, and a thread created through the API is dated the day it is created. Chat, SMS and social channels have nowhere to go, and nor does a Front knowledge base.
The practical route is to start fresh in PimiDesk for email and keep Front open to read until the old conversations stop mattering. If you are still deciding how to split your mail, read shared inbox or ticketing system.
See if PimiDesk fits
14-day trial. Card needed, cancel anytime. The API reference is open to read before you sign up.