PimiDesk questions, answered

$9, $29 or $79 a month, for Lite, Pro and Business. Every plan has every feature. They differ only in how many workspaces, team members, email addresses and domains you get. Billed monthly through Paddle. Cancel anytime. The pricing page lists each limit.

There is no free plan. A new subscription starts with a 14-day trial. You enter a card at Paddle checkout and are charged when the trial ends. During the trial a workspace can receive mail and reply to it, but cannot start a new thread. The limit on new threads lifts when the trial becomes a paid plan.

The request that would go over the limit is refused with HTTP 429. Nothing you already have is changed or removed. Tickets, contacts, webhooks and automations are not limited. A workspace holds up to 100 tags and 100 canned responses on any plan.

Yes, from the billing page, at any time. A plan change takes effect at once. When you cancel, access continues until the end of the period you have paid for.

Every connection is encrypted, passwords are stored hashed, and each workspace's data is kept apart from every other workspace. API tokens are scoped to read, drafts only, or read and write, and you can rotate them. Inbound mail is checked against SPF, DKIM and DMARC. There is no two-factor login or single sign-on yet.

No. PimiDesk has no AI model of its own. An AI tool sees your mail only if you connect it through the MCP server. You choose its access level: read, drafts only, or read and write. You pick which workspaces it may use, and you can disconnect it at any time.

Yes. Deleted tickets and conversations sit in the trash for 30 days, then are removed for good with their attachments. An owner can delete a whole workspace, and you can delete your account. There is no export file to download yet; the API can read everything you have stored. The privacy policy has the retention details.

PimiDesk is one of the Pimi products. Our own support mail runs on it. Payments are handled by Paddle as the merchant of record. The about page names the operator, and [email protected] reaches us.

An email helpdesk. Mail sent to your support addresses becomes tickets or inbox conversations, and your team answers from one dashboard. Everything the dashboard does is also a REST API call, so a script or your AI tool can do the same work.

Each email address you add has a purpose, and that decides where its mail goes.

• Tickets have a status, a priority, an assignee and SLA targets.
• The shared inbox holds conversations every member of the workspace can see and answer.
• A personal inbox belongs to one member. Only that person sees it.

Yes, on every plan. Add the domain, publish the DNS records the dashboard shows, and create addresses on it. If you would rather not touch your MX records, forward your existing mailbox to a PimiDesk address. The email pipeline guide explains both routes.

Yes. One workspace takes mail for several domains, so small products can share an inbox. When you want a hard wall, give a product or client its own workspace with its own contacts, tags and members. Lite has 1 workspace, Pro has 2 and Business has 3.

No. PimiDesk handles email only. There is no chat widget, no phone channel and no knowledge base. If you need those in one product, the comparison pages say which helpdesk is the better pick: Zendesk, Freshdesk, Help Scout or Front.

Yes, both on every plan. The REST API has 250+ operations with an OpenAPI description, and allows 120 requests a minute per user. Webhooks cover 17 event types. Each delivery is signed and retried up to 5 times. Start with the API reference or the webhooks guide.

Yes, on every plan. You set a first-response and a resolution target for each priority. When an assigned ticket misses one, the assignee gets an email and a webhook event fires. Targets run on clock time: there are no business hours and no warning before a breach. The SLA guide has the details.

Not with their history. There is no importer, and a ticket created through the API is dated the day you create it. Most people point their support address at PimiDesk and start fresh, keeping the old helpdesk open to read. Contacts can be created through the API.

Yes. Start free trial, confirm your email, then choose a plan.

An account, a plan and one email address. PimiDesk gives each workspace a ready address on pimidesk.com, which needs no DNS changes. Your own domain needs a few DNS records first. The getting started guide walks through it.

Add the PimiDesk connector URL in your AI tool, sign in to PimiDesk, then choose the access level and the workspaces. The connection has 40 tools for reading, drafting and replying. The MCP server guide has the steps for claude.ai, ChatGPT and Claude Code.